Hotel Awards

Year 2024

  • 8.4/10 score for Traveller Review Awards 2024 – Booking.com
  • Winner of 2024 Travellers Choice Award – Tripadvisor

Year 2023

  • TOP 3 Hotels for Business Travelers in Penang Award – TravelMyth
  • Winner of 2023 Travellers Choice Award – Tripadvisor
  • TOP 9 Hotel for Best Hotel Pools Malaysia - Travel+Leisure Luxury Awards Asia Pacific 2023
  • Best Luxury Bleissure Hotel in Malaysia - The Luxury Lifestyle Award 2023
  • Best Contemporary Hotel in Malaysia – LUXlife Magazine
  • Experts Choice Award 2023 - Tripexpert

Year 2022

  • 8.9/10 Travelers' Choice 2022 Award – Booking.com
  • Company Leader, Business Excellence for The Bizz Awards – World Confederation of Business (WORLDCOB)
  • Successful Leader (Mr Michael Hanratty), Business Excellence for The Bizz Awards – World Confederation of Business (WORLDCOB)
  • The Best Business and Leisure Hotel, Resorts & Retreats Awards – LUXLife Magazine
  • Experts Choice Award 2022 - Tripexpert

Year 2021

  • Experts Choice Award 2021 - Tripexpert
  • Most Recommended Hotel – Trip.com (Member’s Choice)
  • 9/10 score for Traveller Review Award 2021 – Booking.com
  • Company Leader, Business Excellence for The Bizz Awards –World Confederation of Businesses (WORLDCOB)
  • Successful Leader (Mr. Michael Hanratty), Business Excellence for The Bizz Awards –World Confederation of Businesses (WORLDCOB)
  • Luxury Hotel - Contemporary Hotel Winner Malaysia- iLuxury Awards

Year 2020

  • 9/10 score for Traveller Review Awards 2020 – Booking.com
  • 9.2/10 Loved by Guests Award – Hotels.com
  • 8.9/10 Customer Review Award – Agoda
  • Winner of 2020 Travellers Choice Award – Tripadvisor 
  • 81.2% Best Hotel, 2020 KAYAK Traveller Favourite - KAYAK
  • 81.8% Best Luxury Hotel, 2020 KAYAK Traveller Favourite - KAYAK

Year 2019

  • 9.2/ 10 score for Loved By Guest Award 2019 – Hotels.com
  • Company Leader, Business Excellence for The Bizz Awards –World Confederation of Businesses (WORLDCOB)
  • Successful Leader (Mr. Michael Hanratty), Business Excellence for The Bizz Awards –World Confederation of Businesses (WORLDCOB)
  • Travellers' Choice for Certificate of Excellence 2019 – TripAdvisor
  • 8.9/10 score for Guest Review Awards 2018 – Booking.com
  • Best of Penang for Experts' Choice Award 2019 – Trip Expert
  • Top 25 Luxury Hotels Malaysia, Travellers Choice Award 2019 - TripAdvisor
  • 5.7/6 score for Recommended by Guest 2019 - HolidayCheck
  • 8.7/10 Excellent score for Customer Review Awards 2019 - Agoda

Year 2018

  • 8.8/10 score for Guest Review Awards 2017 – Booking.com
  • Top 25 Luxury Hotels Malaysia, Travellers Choice Award 2018 - TripAdvisor
  • Fabulous 4.5/5 score for Loved by Guests Award 2017 – Hotels.com
  • Best Luxury Lifestyle Hotel Worldwide – Hotel of the Year Awards
  • Top 100 Luxury Hotels Worldwide – Hotel of the Year Awards
  • Outstanding Service 2017 – Gohotels.com
  • 9.1/10 score for 2018 Excellence Award – Hotels Combined
  • Certificate of Excellence for Outstanding Traveller Reviews 2018 – TripAdvisor
  • Top 100 Business for Loved by Guests Award – Hotels.com
  • 5.7/6 score, Recommended by Guest–HolidayCheck
  • SPOON, Silver for the Best Hotel Restaurant, Sambutan Hari Penjaja & Komuniti Peniaga Tahun 2018 – MBPP
  • HAPA Best General Manager (Ambassador of Hospitality) Mr. Michael Hanratty 2018-2020
  • HAPA Front Office Excellence (Courteous Efficiency) 2018-2020

Year 2017

  • 8.6/10 score for Guest Review Awards 2016 – Booking.com
  • Top 25 Hotels in Malaysia for 2017 Traveller’s Choice Award – TripAdvisor
  • Top 25 Luxury Hotels in Malaysia for 2017 Traveller’s Choice Award – TripAdvisor
  • Superb 4.5/5 score, Loved by Guest – Hotels.com
  • 5.5/6 score, Recommended by guest – HolidayCheck
  • PAM Award Silver for Sports & Recreation for excellence in architecture – Pertubuhan Akitek Malaysia
  • Chinese Preferred Hotel 2017 – Ctrip.com
  • Outstanding Traveller Reviews, Certificate of Excellence – Tripadvisor
  • 3 Bronze Awards for U.S Pork, U.S Beef & Young Chefs Team Challenge - The Philippine Culinary Cup 2017
  • Style & Innovation Hotel – Corporate Travel Awards

Year 2016

  • 8.4/10 score, 2015 Award of Excellence – Booking.com
  • Silver Award for Interior Design – Commercial Category – International Design Award
  • Honorable Mention Award – Commercial Pro Category – International Design Award
  • Best Design Hotel in Asia Pacific – Haute Grandeur
  • Best Lifestyle Hotel in Malaysia – Haute Grandeur
  • Luxury New Hotel in Malaysia 2016 – World Luxury Hotel
  • Best Hotel for Malaysia Property Award 2016 – FIABCI
  • SPOON, 3rd placing for The Best Hotel Restaurant by MPPP

Year 2015

  • Highly Commended New Hotel Construction & Design Malaysia – International Property Awards 2015 – 2016
  • Chinese Preferred Hotel – Ctrip.com
  • Top Content Score 2015 – Expedia
  • Luxury Contemporary Hotel of the Year 2015 – Luxury Travel Guide
  • Gold Award, Hospitality Design In Asia Pacific – Interior Design, Confederation of Singapore
  • Winner for Luxury Hotel 2015 – Luxury Lifestyle Awards 2015 Asia