Awards

TOP 3 Hotels for Business Travelers in Penang Award – TravelMyth
Winner of 2023 Travellers Choice Award – Tripadvisor
TOP 9 Hotel for Best Hotel Pools Malaysia - Travel+Leisure Luxury Awards Asia Pacific 2023
Best Luxury Bleissure Hotel in Malaysia - The Luxury Lifestyle Award 2023
Best Contemporary Hotel in Malaysia – LUXlife Magazine
Experts Choice Award 2023 - Tripexpert

8.9/10 Travelers' Choice 2022 Award – Booking.com
Company Leader, Business Excellence for The Bizz Awards – World Confederation of Business (WORLDCOB)
Successful Leader (Mr Michael Hanratty), Business Excellence for The Bizz Awards – World Confederation of Business (WORLDCOB)
The Best Business and Leisure Hotel, Resorts & Retreats Awards – LUXLife Magazine
Experts Choice Award 2022 - Tripexpert

Experts Choice Award 2021 - Tripexpert
Most Recommended Hotel – Trip.com (Member’s Choice)
9/10 score for Traveller Review Award 2021 – Booking.com
Company Leader, Business Excellence for The Bizz Awards –World Confederation of Businesses (WORLDCOB)
Successful Leader (Mr. Michael Hanratty), Business Excellence for The Bizz Awards –World Confederation of Businesses (WORLDCOB)
Luxury Hotel - Contemporary Hotel Winner Malaysia- iLuxury Awards

9.2/ 10 score for Loved By Guest Award 2019 – Hotels.com
Company Leader, Business Excellence for The Bizz Awards –World Confederation of Businesses (WORLDCOB)
Successful Leader (Mr. Michael Hanratty), Business Excellence for The Bizz Awards –World Confederation of Businesses (WORLDCOB)
Travellers' Choice for Certificate of Excellence 2019 – TripAdvisor
8.9/10 score for Guest Review Awards 2018 – Booking.com
Best of Penang for Experts' Choice Award 2019 – Trip Expert
Top 25 Luxury Hotels Malaysia, Travellers Choice Award 2019 - TripAdvisor
5.7/6 score for Recommended by Guest 2019 - HolidayCheck
8.7/10 Excellent score for Customer Review Awards 2019 - Agoda

8.8/10 score for Guest Review Awards 2017 – Booking.com
Top 25 Luxury Hotels Malaysia, Travellers Choice Award 2018 - TripAdvisor
Fabulous 4.5/5 score for Loved by Guests Award 2017 – Hotels.com
Best Luxury Lifestyle Hotel Worldwide – Hotel of the Year Awards
Top 100 Luxury Hotels Worldwide – Hotel of the Year Awards
Outstanding Service 2017 – Gohotels.com
9.1/10 score for 2018 Excellence Award – Hotels Combined
Certificate of Excellence for Outstanding Traveller Reviews 2018 – TripAdvisor
Top 100 Business for Loved by Guests Award – Hotels.com
5.7/6 score, Recommended by Guest–HolidayCheck
SPOON, Silver for the Best Hotel Restaurant, Sambutan Hari Penjaja & Komuniti Peniaga Tahun 2018 – MBPP
HAPA Best General Manager (Ambassador of Hospitality) Mr. Michael Hanratty 2018-2020
HAPA Front Office Excellence (Courteous Efficiency) 2018-2020

8.6/10 score for Guest Review Awards 2016 – Booking.com
Top 25 Hotels in Malaysia for 2017 Traveller’s Choice Award – TripAdvisor
Top 25 Luxury Hotels in Malaysia for 2017 Traveller’s Choice Award – TripAdvisor
Superb 4.5/5 score, Loved by Guest – Hotels.com
5.5/6 score, Recommended by guest – HolidayCheck
PAM Award Silver for Sports & Recreation for excellence in architecture – Pertubuhan Akitek Malaysia
Chinese Preferred Hotel 2017 – Ctrip.com
Outstanding Traveller Reviews, Certificate of Excellence – Tripadvisor
3 Bronze Awards for U.S Pork, U.S Beef & Young Chefs Team Challenge - The Philippine Culinary Cup 2017
Style & Innovation Hotel – Corporate Travel Awards

8.4/10 score, 2015 Award of Excellence – Booking.com
Silver Award for Interior Design – Commercial Category – International Design Award
Honorable Mention Award – Commercial Pro Category – International Design Award
Best Design Hotel in Asia Pacific – Haute Grandeur
Best Lifestyle Hotel in Malaysia – Haute Grandeur
Luxury New Hotel in Malaysia 2016 – World Luxury Hotel
Best Hotel for Malaysia Property Award 2016 – FIABCI
SPOON, 3rd placing for The Best Hotel Restaurant by MPPP

Highly Commended New Hotel Construction & Design Malaysia – International Property Awards 2015 – 2016
Chinese Preferred Hotel – Ctrip.com
Top Content Score 2015 – Expedia
Luxury Contemporary Hotel of the Year 2015 – Luxury Travel Guide
Gold Award, Hospitality Design In Asia Pacific – Interior Design, Confederation of Singapore
Winner for Luxury Hotel 2015 – Luxury Lifestyle Awards 2015 Asia